What to Expect for Condominium & Private Apartment Residents

NetLink Trust will engage the Managing Agent and/or Management Council (MCST) for approval prior to engaging the residents.

Once NetLink Trust secures approval from the MCST, new trunking will be installed along the common corridor.

The MCST is responsible for hiring a contractor to perform any concealment work that needs to be done along the common corridor, such as providing access panels in false ceilings.

NetLink Trust’s appointed contractor will advise on the best point of entry to run the optical fibre cable into your home. NetLink Trust’s appointed contractor will seek your approval before installing the cable.

Approximately three (3) NetLink Trust appointed contractors will be involved in the installation. Each installation session should take about two (2) hours.

Once the optical fibre reaches your home from the outside, NetLink Trust only provides surface trunking as a standard for its fibre installation. Home owners have to engage their own contractor for concealment of cable or usage of non standard trunking.

For more information, please download the Installation Service Guide

What to Expect for Landed Property Residents

For landed properties, the optical fibre cable will be installed via the existing underground pipe. This can be found running along the pavement and/or carriageway outside your house. If this is not present, an underground pipe will need to be put in prior to the installation. Before installing the cable, NetLink Trust’s appointed contractor will test the underground pipe to ensure that it is not choked.

If the pipe blockage occurs within your compound

If the pipe within a compound is choked, it is the homeowner’s responsibility to engage a contractor to clear the blockage. As the pipe is buried underground, NetLink Trust’s appointed contractor can only provide an approximation of where the choke is located.

You will need to hire a contractor to clear the pipe blockage within one (1) month from your initial appointment. Once the blockage is cleared, please reschedule an appointment with the NetLink Trust appointed contractor to complete the installation.

Alternatively, NetLink Trust’s appointed contractor can install the optical fibre cable via surface conduit from the gate post or point of entry into your home. Approximately six (6) NetLink Trust appointed contractors will be involved in the installation. Each installation session should take about four (4) hours.

If you opt to install the optical fibre cable using a surface conduit installation, you will need to schedule an appointment with our appointed contractor within two (2) weeks of your original appointment. Otherwise, your appointment will be cancelled. Subsequent installation requests will be charged accordingly.

If the pipe blockage occurs outside your premises

If the choke occurs outside your premises, NetLink Trust’s appointed contractor will submit the necessary permits needed to clear the blockage to the relevant authorities. Please note that this process may take up to 3 months. Once the permits have been approved, our appointed contractor will contact you within 1 month to carry out the installation.

If the pipe blockage occurs both within and outside your premises

If there are blockages both within and outside your premises, the blockage located within your compound will need to be cleared first. Once the blockage located within your compound is cleared, please inform the NetLink Trust appointed contractor so that we can apply for the necessary permits needed to clear the blockage located outside your premises.

Once the application is approved, our appointed contractor will contact you within 1 month to schedule the installation. Approximately six (6) NetLink Trust appointed contractors will be involved in the installation. Each installation session should take about four (4) hours.

Once the optical fibre reaches your home from the outside, NetLink Trust only provides surface trunking as a standard for its fibre installation. Home owners have to engage their own contractor for concealment of cable or usage of non standard trunking.

For more information, please download the Installation Service Guide