21 April 2020 – NetLink Trust (“NetLink”) has received permission from the Infocomm Media Development Authority (“IMDA”) to continue with fibre service provisioning to homes and in-office premises from today.

This follows from IMDA’s assessment that the COVID-19 safety measures adopted by NetLink and its contractors comply with the advisories issued by the Ministry of Health and the Ministry of Manpower. NetLink has reminded its contractors’ workers to regularly sanitise their hands before and after jobs, maintain safe distance and minimise interaction time as well as take extra care in cleaning up their work sites. To provide additional assurance to the public, NetLink will require its employees and its contractors’ workers to wear face shields where practical, in addition to face masks.

While NetLink is proceeding with its service orders, the ongoing restrictions on foreign workers, including a mandatory 14-day Stay Home Order applied to all construction sector workers, will significantly constrain NetLink’s capacity to fulfil service requests. A longer waiting time for service orders to be fulfilled is expected.

NetLink is committed to fulfilling orders as quickly as it can, and will prioritise homes currently without broadband access and those that require urgent fault repairs.

We apologise for any inconvenience caused and seek your understanding in this difficult time.

The well-being of the public, our employees and business partners remains our top priority and NetLink will continue to monitor the situation and implement additional precautionary measures where necessary to ensure safety of all during this COVID-19 situation, as well as the continued availability of essential services.