NetLink Trust confirms that the fibre service interruption affecting the north eastern part of Singapore was resolved, on September 29, 2019, at 1107 hours.

The fibre service interruption was caused by a third party's contractor severing fibre cables whilst performing sheet piling works along Yio Chu Kang road. The errant third-party contractor was not engaged by NetLink Trust or its vendors.

NetLink Trust takes a serious view of such disruption in services caused by errant contractors. NetLink Trust is investigating this matter and will take all necessary actions against the errant party.

The NetLink Trust team worked closely with all relevant parties to ensure that the service to the affected area was restored as soon as possible. Individuals in the affected area can call your respective Internet Service Providers should there be further enquiries.