NetLink Trust received reports of a fibre service interruption at around 1450 hours. This interruption was subsequently confirmed to be caused by a third party contractor which severed a number of fibre cables whilst performing construction works along Tampines Avenue 9.  It is currently estimated that approximately 10,000 end-users’ fibre broadband services are affected.

NetLink Trust has deployed its recovery team onsite and fibre service restoration is underway. Services will be progressively restored by late afternoon tomorrow (November 15, 2018).

NetLink Trust is working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible. Affected individuals and members of the press can monitor NetLink Trust’s website (, where updates will be posted as soon as information becomes available.