Scope and Process of Installation of Termination Point

• My commercial building is a high-rise building with 20 storeys. Is there a fibre Distribution Point on every floor?

  The Fibre Distribution Point is only erected when the first end-user on the floor takes up the fibre service.

• Why does NetLink Trust only install the fibre Termination Point into residential units? This is unfair to commercial tenants, as we do not get to enjoy the installation fee waiver for the first 15 metres of optic fibre.

  NetLink Trust adheres to the regulations set by the Info-communications Media Development Authority (IMDA), which provides funding for Termination Point installation up to 15 metres in residential units.

• I do not wish to subscribe to fibre services yet. Is it possible to just install the Termination Point first?

  NetLink Trust offers this service on a case by case basis. Please email us at ask@netlinknbn.com or call our enquiry line, at 6563 4273 / 656-FIBRE, for more details.

• My commercial building is expected to receive its Temporary Occupation Permit at a future date. Can you install the fibre Distribution Point first?

  NetLink Trust is able to install the fibre Distribution Point in the lead-up to the Temporary Occupation Permit. You may wish to call our enquiry line, at 6563 4273 / 656-FIBRE, for more information.

• My building classification is under “GOV”. I have been residing there for the past five years. Why do I have to pay a non-residential rate to the Retail Service Provider to get the Termination Point installed? Moreover, I could not register for non-residential rates as I don’t have a Business Registration Number.

  The classification were set up based on official data given during the rollout period and it determines the network topology to and in the building.

  Retail Service Providers have the discretion to offer residential fibre broadband packages in non-residential buildings if the tenant can proof that premise is used as a place of residence.

• I would like to apply for a residential broadband. However, I was informed I am unable to do so as the unit that I am residing is classified as non-residential. What is the procedure for me to enjoy residential broadband services?

  If you are using the premises for residential purpose and would like to take up a residential fibre plan, you may approach your Retail Service Provider (RSP) to submit a reclassification order. Please provide them with at least two of the following categories of documentary evidence:

  • Telecommunication or internet bill (fixed line subscription only)
  • Service and conservancy bill from the Town Council
  • Utilities  bill from Singapore Power
  • TV subscription bill
  • Tenancy agreement for residence