Before Installation of Termination Point

• How do I sign up for optic fibre?

  You can approach any Retail Service Providers (RSP) for the delivery of optic fibre and services to your premises. The RSP of your choice will then submit the request to NetLink Trust for order provision.

• How do I know if the building I work at is fibre-ready?

  You may do a coverage check here . Alternatively, you can email us at ask@netlinknbn.com or call our enquiry line, at 6563 4273 / 656-FIBRE.

• I am a commercial tenant. When will you be installing the Termination Point into my unit?

  NetLink Trust will install the fibre Distribution Point up to the Main Distribution Frame room or telecom riser on the ground floor of your commercial building.

  We will only proceed to install a Termination Point into your unit when we have received an order from your preferred Retail Service Provider.

• Do I need to get approval from the landlord to install the Termination Point in my rented office?

  You will be required to obtain permission from your landlord because minor drilling and installation works may take place. NetLink Trust will work with the residents and building management of the building to minimise any disruption.

• Do I need to purchase any equipment for the installation?

  No.

  However, if the horizontal cable tray from the riser to the office unit is not available, you will have to make way for it to be installed. NetLink Trust may perform the cable tray installation at a cost together with the optical fibre cable installation works. The charges will be levied on a case-by-case basis depending on the distance of the tray to be installed as well as the tenant’s requirements.

• Do I require a fixed telephone line or cable line to enjoy fibre services?

  No, you do not require a fixed telephone line or cable line to enjoy fibre services.