After Installation of Termination Point

• I have been getting unstable connection speeds ever since I took up the fibre broadband service.

  COPIF 2008	COPIF 2013
  COPIF 2008 Please liaise with your Retail Service Provider on service-related matters.	COPIF 2013 Please liaise with your Retail Service Provider on service-related matters.

• Who should I contact if the Termination Point and/or optical fibre cable is damaged?

  COPIF 2008

  COPIF 2013

  COPIF 2008 If Service Has Been Activated If you have subscribed to a fibre broadband service, kindly contact your Retail Service Provider for support. If Service Has Not Been Activated Please contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE, if you wish to repair the TP or the optical fibre cable. Only NetLink Trust contractors are allowed to replace the TP and optical fibre cable. A replacement fee may apply.

  COPIF 2013 If Service Has Been Activated If you have subscribed to a fibre broadband service, please contact your Retail Service Provider for support. If Service Has Not Been Activated You may engage your preferred licensed telecommunication wiring contractor directly to have your TP or optical fibre cable repaired.

   

• How do I remove NetLink Trust’s optical fibre and Termination Point from my home?

  COPIF 2008	COPIF 2013
  COPIF 2008 Only authorised NetLink Trust contractors are allowed to remove the optical fibre cable and the Termination Point (TP). A removal fee will be charged and NetLink Trust will not be held responsible for any repainting work that needs to be done.   You can contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE, to schedule for an appointment to remove the TP.	COPIF 2013 The optical fibre cable and the Termination Point (TP) belongs to you, the homeowner.   You are encouraged to retain the existing TP and structured cabling provided by the developer, wherever possible. However, you may remove them on your own if you wish.

   

• I am relocating to new premises, how do I transfer my fibre subscription to the new location?

  Please approach your Retail Service Provider (RSP). They will advise you the next course of action and the charges applicable. Once NetLink Trust receives the request from your RSP, we will proceed with the relocation order.