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Help Center / RESIDENTIAL PREMISES

Before Installation of Termination Point

Building with their Temporary Occupation Permit (TOP) obtained by the developer after 2016 is likely to be under the Code of Practice for Info-Communication Facilities in Buildings 2013, COPIF 2013. For more information on COPIF, please refer to IMDA's website.

Is it necessary to install the Termination Point in my home?

COPIF 2008	COPIF 2013
COPIF 2008 The Termination Point (TP) must be established in your home so that you can enjoy the fibre broadband service when you sign up with your Retail Service Provider. There may be additional charges for the TP installation Please visit here for specific coverage check and details on when additional charges may apply.	COPIF 2013 The Termination Point (TP) shall be installed by the building developer or building owner during the building construction. The TP is necessary for you when you sign up fibre broadband services with your preferred Retail Service Provider.

COPIF 2008

COPIF 2013

COPIF 2008

The Termination Point (TP) must be established in your home so that you can enjoy the fibre broadband service when you sign up with your Retail Service Provider. There may be additional charges for the TP installation

Please visit here for specific coverage check and details on when additional charges may apply.

COPIF 2013

The Termination Point (TP) shall be installed by the building developer or building owner during the building construction. The TP is necessary for you when you sign up fibre broadband services with your preferred Retail Service Provider.

Can I have more than one Termination Point in my household?

COPIF 2008 COPIF 2013

COPIF 2008
Only one Termination Point is required for each household.
COPIF 2013
Only one Termination Point is required for each household.

COPIF 2008	COPIF 2013
COPIF 2008 Only one Termination Point is required for each household.	COPIF 2013 Only one Termination Point is required for each household.

Is one Termination Point enough in my home?

COPIF 2008	COPIF 2013
COPIF 2008 One Termination Point (TP) is enough to support the bandwidth needs of the home, including telephone, television and high-speed internet. Once the TP is installed, you can choose to extend your high speed connection to other locations in the home through other networking solutions such as Wi-Fi or structured cabling if available.	COPIF 2013 One Termination Point (TP) is enough to support the bandwidth needs of the home, including telephone, television and high-speed internet. There should also be Category 6 cabling installed within your home to facilitate your connection requirements.

COPIF 2008

COPIF 2013

COPIF 2008

One Termination Point (TP) is enough to support the bandwidth needs of the home, including telephone, television and high-speed internet. Once the TP is installed, you can choose to extend your high speed connection to other locations in the home through other networking solutions such as Wi-Fi or structured cabling if available.

COPIF 2013

One Termination Point (TP) is enough to support the bandwidth needs of the home, including telephone, television and high-speed internet. There should also be Category 6 cabling installed within your home to facilitate your connection requirements.

I am interested to sign up for an installation of Termination Point but I am a tenant. How do I proceed?

COPIF 2008	COPIF 2013
COPIF 2008 You will need written permission from the homeowner before requesting for an optical fibre installation. Please get the homeowner to fill up the homeowner authorisation form before approaching your preferred Retail Service Provider.	COPIF 2013 The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Please approach your homeowner if the TP cannot be located. You may approach your preferred Retail Service Provider to sign up for fibre broadband services thereafter.

COPIF 2008

COPIF 2013

COPIF 2008

You will need written permission from the homeowner before requesting for an optical fibre installation.

Please get the homeowner to fill up the homeowner authorisation form before approaching your preferred Retail Service Provider.

COPIF 2013

The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Please approach your homeowner if the TP cannot be located.

You may approach your preferred Retail Service Provider to sign up for fibre broadband services thereafter.

Can I arrange for my own contractor to install the Termination Point?

COPIF 2008	COPIF 2013
COPIF 2008 Only NetLink Trust’s appointed contractors can conduct the installation. You can contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE, to schedule for an appointment.	COPIF 2013 The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Hence, there is no need for you to arrange for NetLink Trust to install the TP.

COPIF 2008

COPIF 2013

COPIF 2008

Only NetLink Trust’s appointed contractors can conduct the installation.

You can contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE, to schedule for an appointment.

COPIF 2013

The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Hence, there is no need for you to arrange for NetLink Trust to install the TP.

I have my own fibre cable. Can your contractor use my fibre cable instead?

COPIF 2008	COPIF 2013
COPIF 2008 You must use the fibre cable supplied by our appointed contractor on the day of the installation. If homeowners insist on using their own fibre cable, our contractor shall halt the installation.	COPIF 2013 The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Hence, there is no need for you to arrange for NetLink Trust to install the TP. Please ensure that your fibre cable complies with standards listed in the COPIF 2013.

COPIF 2008

COPIF 2013

COPIF 2008

You must use the fibre cable supplied by our appointed contractor on the day of the installation. If homeowners insist on using their own fibre cable, our contractor shall halt the installation.

COPIF 2013

Please ensure that your fibre cable complies with standards listed in the COPIF 2013.

The conduit leading into my premises has problems. What should I do?

COPIF 2008	COPIF 2013
COPIF 2008 You are advised to raise the conduit issue immediately to the Town Council or building management/managing agents for condominium. Town Council and building management/managing agents shall be responsible for the rectification works. Once the defects have been rectified, you can inform us to arrange for our appointed contractors to complete the installation.	COPIF 2013 You are advised to raise the conduit issue immediately to the Town Council or building management/managing agents for condominium. Town Council and building management/managing agents shall be responsible for the rectification works. Once the defects have been rectified, you can engage your preferred licensed telecommunication wiring contractor to complete the installation.

COPIF 2008

COPIF 2013

COPIF 2008

You are advised to raise the conduit issue immediately to the Town Council or building management/managing agents for condominium. Town Council and building management/managing agents shall be responsible for the rectification works. Once the defects have been rectified, you can inform us to arrange for our appointed contractors to complete the installation.

COPIF 2013

You are advised to raise the conduit issue immediately to the Town Council or building management/managing agents for condominium. Town Council and building management/managing agents shall be responsible for the rectification works. Once the defects have been rectified, you can engage your preferred licensed telecommunication wiring contractor to complete the installation.

What happens if I have a pipe blockage within my premises? What should I do?

COPIF 2008	COPIF 2013
COPIF 2008 You are required to clear the choked pipe before requesting for fibre broadband service. There may be a delay to your service activation period if the pipe choke is not cleared by the time you take up a fibre broadband service with your Retail Service Provider. Alternatively, if you are unable to or do not wish to clear the internal underground pipe block, we can run an above-ground surface PVC conduit along your fence/side wall to bring the fibre cable into your home.	COPIF 2013 You are required to clear the choked pipe before requesting for fibre broadband service. There may be a delay to your service activation period if the pipe choke is not cleared by the time you take up a fibre broadband service with your Retail Service Provider. Once the choked pipe has been cleared, you can engage your preferred licensed telecommunication wiring contractor to complete the installation.

COPIF 2008

COPIF 2013

COPIF 2008

Alternatively, if you are unable to or do not wish to clear the internal underground pipe block, we can run an above-ground surface PVC conduit along your fence/side wall to bring the fibre cable into your home.

COPIF 2013

You are required to clear the choked pipe before requesting for fibre broadband service. There may be a delay to your service activation period if the pipe choke is not cleared by the time you take up a fibre broadband service with your Retail Service Provider. Once the choked pipe has been cleared, you can engage your preferred licensed telecommunication wiring contractor to complete the installation.

I intend to renovate my home in the near future. What do I need to know?

COPIF 2008	COPIF 2013
COPIF 2008 You are encouraged to install structured cabling (Min Cat 5 cables) during your renovation. The structured cabling should be connected to a utility closet or a location that meets the following requirements: • Has access to an electrical point • Structured cabling RJ45 (Min Cat 5 cabling) that connects the utility closet to other areas such as the living room, study room and bedroom • Sufficient space to install the Termination Point (TP) If you do not intend to have structured cabling, the TP will be installed in the living room next to the Cable TV / MATV point with an Electrical Point.	COPIF 2013 You are encouraged to retain the existing Termination Point (TP) and structured cabling provided by your developer, wherever possible. Should relocation of the TP be required, please engage your preferred licensed telecommunication wiring contractor directly. You are encouraged to retain the existing TP and structured cabling provided by your developer, wherever possible. Should relocation of the TP be required, please engage your preferred licensed telecommunication wiring contractor directly.

COPIF 2008

COPIF 2013

COPIF 2008

You are encouraged to install structured cabling (Min Cat 5 cables) during your renovation. The structured cabling should be connected to a utility closet or a location that meets the following requirements:

• Has access to an electrical point
• Structured cabling RJ45 (Min Cat 5 cabling) that connects the utility closet to other areas such as the living room, study room and bedroom
• Sufficient space to install the Termination Point (TP)

If you do not intend to have structured cabling, the TP will be installed in the living room next to the Cable TV / MATV point with an Electrical Point.

COPIF 2013

You are encouraged to retain the existing Termination Point (TP) and structured cabling provided by your developer, wherever possible. Should relocation of the TP be required, please engage your preferred licensed telecommunication wiring contractor directly. You are encouraged to retain the existing TP and structured cabling provided by your developer, wherever possible. Should relocation of the TP be required, please engage your preferred licensed telecommunication wiring contractor directly.

What are the available methods for Termination Point installation?

COPIF 2008	COPIF 2013
COPIF 2008 Once the optical fibre is installed into your home, you are free to choose any of the following methods to install the Termination Point (TP). a) New trunking (supplied by NetLink Trust) along floor skirting b) New trunking (supplied by NetLink Trust) along cornice / ceiling c) Concealed trunking For Condominiums / HDBs / High Rise Residential Homes: Ensure or cater for an empty 20mm uPVC conduit or PVC trunking compartment to the location where the TP is to be installed. The conduit should be installed in straight runs or be able to accommodate bending radius of the central line of the conduit not less than 100mm. A draw rope shall be provided in the empty conduit so that the fibre cable can be installed subsequently. For Landed Homes: Ensure 1 empty 50mm diameter uPVC continuous lead-in and underground pipe to be provided from 1m beyond the roadside drain to the location where the TP is to be installed. Ensure that there is a draw rope in the empty conduit so that the fibre cable can be installed subsequently. Access Panel / False Ceiling Opening: In cases where non-straight runs such as bends and obstacles are encountered during cable pulling, the owner's appointed contractors must be present to carry out the cutting of access panels. Access panels are recommended to be of a mimimum size of 450mm x 450mm. They can either be removable or permanently sealed after access. NetLink Trust contractors do not carry out removal of downlights or any other forms of lighting / accessories attached to the false ceiling. The owner's appointed contractors must be present to do the necessary, if applicable. d) Existing trunking Homeowner who chooses to use their existing trunking will be asked to indemnify NetLink Trust’s appointed contractor against any damages to existing cablings and/or interruption to existing services. A new entry point will be used and some drilling may be required.	COPIF 2013 The Termination Point will be installed by the building developer or building owner during the building construction phase.

COPIF 2008

COPIF 2013

COPIF 2008

Once the optical fibre is installed into your home, you are free to choose any of the following methods to install the Termination Point (TP).

a) New trunking (supplied by NetLink Trust) along floor skirting

b) New trunking (supplied by NetLink Trust) along cornice / ceiling

c) Concealed trunking

For Condominiums / HDBs / High Rise Residential Homes:

Ensure or cater for an empty 20mm uPVC conduit or PVC trunking compartment to the location where the TP is to be installed. The conduit should be installed in straight runs or be able to accommodate bending radius of the central line of the conduit not less than 100mm.

A draw rope shall be provided in the empty conduit so that the fibre cable can be installed subsequently.

For Landed Homes:

Ensure 1 empty 50mm diameter uPVC continuous lead-in and underground pipe to be provided from 1m beyond the roadside drain to the location where the TP is to be installed.
Ensure that there is a draw rope in the empty conduit so that the fibre cable can be installed subsequently.

Access Panel / False Ceiling Opening:

In cases where non-straight runs such as bends and obstacles are encountered during cable pulling, the owner's appointed contractors must be present to carry out the cutting of access panels.
Access panels are recommended to be of a mimimum size of 450mm x 450mm. They can either be removable or permanently sealed after access.
NetLink Trust contractors do not carry out removal of downlights or any other forms of lighting / accessories attached to the false ceiling. The owner's appointed contractors must be present to do the necessary, if applicable.

d) Existing trunking

Homeowner who chooses to use their existing trunking will be asked to indemnify NetLink Trust’s appointed contractor against any damages to existing cablings and/or interruption to existing services.
A new entry point will be used and some drilling may be required.

COPIF 2013

The Termination Point will be installed by the building developer or building owner during the building construction phase.

What is a Termination Point and where should I install the Termination Point at?

COPIF 2008	COPIF 2013
COPIF 2008 A Termination Point (TP) is a small box (H125mm x W80mm x D20mm) whereby NetLink Trust will terminate the optical fibre in your home. Only one TP is required per home. Kindly leave a gap of at least 75mm between the Termination Box and utility outlets and/or structures. Every Termination Box will come with an anti-tampering seal, and will be considered tampered if the seal is broken. A replacement and/or repair fee will apply. If your premises is structured data cabling ready, we recommend that the TP be installed in the utility closet or a location that meets the following requirements: • Has access to electrical point • Structured cabling RJ45 (min Cat 5 cabling) connects the utility closet or selected location to other parts of the residence such as the living room, study room and bedroom. • Has access to Termination Box after installation For premises without structured data cabling, NetLink Trust recommends that the TP be installed in the living room next to the Cable TV / Master Antennas TV (MATV) point with electrical point so that it can support data, video and TV services. If you choose to install the TP at a location that does not meet the given recommendations, please note that NetLink Trust will charge a fee for any subsequent requests to relocate the TP and will only carry out surface trunking works.	COPIF 2013 A Termination Point (TP) is a small wall mounted box whereby the optical fibre is terminated in your home. The Termination Point (TP) is installed by the building developer or building owner during the building construction phase. The TP will typically be located at a utility closet or a location that meets the following requirements: • Has access to electrical point • Structured cabling RJ45 / Cat 6 cabling connecting the selected location to other parts of the residence such as the living room, study room and bedroom.

COPIF 2008

COPIF 2013

COPIF 2008 tp Help

A Termination Point (TP) is a small box (H125mm x W80mm x D20mm) whereby NetLink Trust will terminate the optical fibre in your home.

Only one TP is required per home. Kindly leave a gap of at least 75mm between the Termination Box and utility outlets and/or structures. Every Termination Box will come with an anti-tampering seal, and will be considered tampered if the seal is broken. A replacement and/or repair fee will apply.

If your premises is structured data cabling ready, we recommend that the TP be installed in the utility closet or a location that meets the following requirements:

• Has access to electrical point
• Structured cabling RJ45 (min Cat 5 cabling) connects the utility closet or selected location to other parts of the residence such as the living room, study room and bedroom.
• Has access to Termination Box after installation

For premises without structured data cabling, NetLink Trust recommends that the TP be installed in the living room next to the Cable TV / Master Antennas TV (MATV) point with electrical point so that it can support data, video and TV services.

If you choose to install the TP at a location that does not meet the given recommendations, please note that NetLink Trust will charge a fee for any subsequent requests to relocate the TP and will only carry out surface trunking works.

COPIF 2013

A Termination Point (TP) is a small wall mounted box whereby the optical fibre is terminated in your home.

The Termination Point (TP) is installed by the building developer or building owner during the building construction phase. The TP will typically be located at a utility closet or a location that meets the following requirements:

• Has access to electrical point
• Structured cabling RJ45 / Cat 6 cabling connecting the selected location to other parts of the residence such as the living room, study room and bedroom.