To be responsible for fulfilling NBAP service requests from our customers; including working together with the support from internal and external teams to resolve provisioning issues as part of a member of Service Provisioning Department.


• Monitor end-to-end tracking of orders to ensure timely and accurate updates of works progress.
• Provide timely, accurate and quality of works progress updates to Requesting Licensees.
• Resolve all issues due to network/system timeout and system failure.
• To go on-site if needed to tackle site issues or requested by Requesting Licensees.
• Liaise with Requesting Licensees/Contractor/ internal stake holder on NBAP projects or work orders.
• Liaise with contractors, Requesting Licensees and internal IT Team to resolve technical problems encountered by order provisioning.
• Verification of claims submission and material usage from contractor for work done onsite.
• Improve NBAP processes through internal meeting with relevant departments.
• Perform other duties as assigned by supervisors.


• Nitec/ Diploma in IT/ Engineering or any related field
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Good communication and interpersonal skills.
• Analytical and organized - ability to plan and schedule
• Team player and Independent
• Customer-oriented

Interested to write in with detailed resume indicating current and expected salary and availability to This email address is being protected from spambots. You need JavaScript enabled to view it. Please indicate the position you are applying for in the email subject header.

We regret only shortlisted candidate will be notified.